Frequently Asked Questions

Everything you need to know about our conscious collection and services.

What materials do you use in your products?

We prioritize natural, high-quality fibers including organic cotton, llama wool, and yak wool, all sourced with a commitment to environmental integrity and social responsibility.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on your location and customs processing.

What is your return policy?

We offer a 14-day return window from the day you receive your order. Items must be returned in their original condition, unused, and with all tags attached.

How should I care for my aiayu knitwear?

We recommend airing your garments first. If washing is necessary, hand wash in lukewarm water with a gentle wool detergent and dry flat to maintain the shape and longevity of the fibers.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.